This guide describes how to evaluate the health of the storage, perform routine maintenance, and troubleshoot issues.

Assessing the health of your storage

You can easily check the health of your connection by using the built-in testing feature of storage management. This will make sure the setup is correct and remote resources are available and working correctly.

1. Open transaction /DVD/SM_SETUP

2. Double-click the storage you want to check

3. Click the Check button

4. Evaluate the response

   Open

   

Troubleshooting storages

When you experience issues with the connection, it’s necessary to investigate to pinpoint the issue. This guide will describe the basic troubleshooting procedure.

Things to consider:

• Network between SAP and storage

• Credentials validity

• Connection to Java connector

• Unavailability of target storage

Connection test

This basic check will tell you if the communication seems to be working at this moment. It will also help you identify any detectable mistakes in the setup. To perform the test, go to transaction /DVD/SM_SETUP, select your storage from the context menu and choose Check storage.

Sometimes the dialog will display a part of the Java log. This indicates an issue inside the Java connector. In that case, you should display Java logs separately to learn more.

Displaying Java logs

You can access Java logs directly from the storage screen. There is a separate log file for every application server where the Java connector runs, so make sure you are displaying the log on the correct application server.

Open

or through transaction /DVD/JCO_MNG

Backing up your setup

If you want to back up your setup before major changes you can use the built-in backup utility. This is frequently used during Quality system copy from Production.

1. Go to /DVD/SM_SETUP

2. In toolbar select Tools → SM Backup

3. Choose a path where to save the backup

4. By default, all required tables are backed up, but you can manually expand the selection

5. Execute

    

To restore the setup from backup, open the tool again, choose a backup file and select the Import radio button.

Upgrading Storage Management

Storage management upgrade usually comes together with a new (quarterly) release of Outboard or Glue. You just need to import the new transports and manually (SM-2202) Java Connector Setup.

Getting support

SNP provides support for customers through SAP standard OSS messages according to the contract signed during license purchase. The customer should open an OSS message with the component XX-PART-DVD

You should provide this information:

• Issue description

• Steps to reproduce

• Software version - t-code /DVD/RLV

• General logs - t-code /DVD/GLUE -> Datavard Logo -> Download logs

If you are SNP partner, feel free to reach out to us directly through your SNP Partner management representative.