Create your own solution library; linked to your monitoring, discover whether this type of incident has occurred before. Smartly document issues and solution(s) for faster resolutions with future issues.

 _{Figure 96: Goto Incident management}

When something is detected in Datavard Insights, link it by creating a new incident. Document and record the group input of the steps taken for the incident's resolution.

 Figure 97: selection screen for incident management

In the incident management screen, you have an overview of all incidents recorded, their statuses and whether a solution was found. As these incidents are processed, you can create and edit them accordingly from here.

 Figure 98: Incident management overview

Incident Detail

From the detail screen, you can add a description, assign a status and link the incident occurrence to server/ KPI groups. The detail screen facilitates documentation of the actions taken. Once updates have been made, these needs to be saved and the information recorded for this incident can be downloaded for further analysis.

_{Figure 99: Incident detail}

_{Figure 100: Incident KPI selection} 

Note: Some KPIs cannot be unselected, as these were defined in the KPI definition and set - to be always recorded whenever an incident is created. 

Solution Detail

In the solution detail tab, if no solution exists for the incident, you will be asked if you would like to create a solution.

_{Figure 101: Solution detail}

In the solution tab, you can create, document, assign multiple solutions to one incident and these solutions can be classified as a final 'Solution' or 'workaround'.