(Glue-2311) Q: In typical SNP Glue™ installations, which team in the business of a company "owns", runs and operates SNP Glue™ typically?

To operate SNP Glue™ in a productive environment, there are different options for how to run the data extraction out of SAP. You can implement an SAP-led data provisioning process or a business-led process.

SAP-led data provisioning

Process (simplified):

  • Business analysts requesting data for further consumption from the SAP team (Data Request template or process to be established
  • SAP team is setting up the extraction and transformation rules in SNP Glue™ and seeks confirmation from the business before the actual extraction
  • Once confirmed, SNP Glue™ automatically extract the data set and takes care of any delta loads and updates
  • Every extraction can be used many times and/or for new upcoming requirements
  • The final state will provide a rich catalog of existing data extractors which can be added to the data request template

Engagement model:

  • Initially, a lot of iterations between SAP/IT and business will be needed to identify and confirm the required data sets and formats
  • Going forward, high standardization, automation, and governance of the overall data provisioning process and data pipelines

Ownership:

  • The business owns the tool and process, SAP/IT supports and operates
  • Strict split between SAP and business – SAP for the technical operation of the tool, business for data consumption and analytics
  • No need for the business team to learn and adopt SAP skills
  • Maintenance and technical support is done by SAP/IT
  • The possibility of re-using the SNP for other units and purposes


Business-led data provisioning

Process (simplified):

  • SAP/IT is setting up and deploys SNP Glue™ and hands over to business
  • Business analysts are using the tool independently and set up the extraction and transformation rules in SNP Glue™
  • SNP Glue™ automatically extract the data set and takes care of any delta loads and updates
  • Every extraction can be used many times and/or for new upcoming requirements
  • The final state will provide a rich catalog of existing data extractors which can be added to the data request template

Engagement model:

  • The business operates the tool and identifies the required datasets and define the output formats in the target system
  • SNP Glue™ capabilities such as BPL (Business Process Library) will support and simplify this process
  •  Going forward, high standardization, automation, and governance of the overall data provisioning process and data pipelines

Ownership:

  • The business owns the tool and process and operates, SAP/IT takes care of technical supports
  • Business is responsible for tool operating, extracting, consumption and analytics
  • The business team need to learn and adopt certain SAP skills
  • Maintenance and technical support is done by SAP/IT
  • The possibility of re-using the SNP for other units and purposes remains