(DI-2205) Contact Support

Owned by DVD ROBOT
Last updated: May 06, 2022 by Marian Vidra
2 min read

 

In case you need to open a new incident, please follow these steps:

  1. Go to: https://support.sap.com/en/index.html and log in with your S user.

     

  2. Click ‘Report an Incident’.

     

  3. Fill in the fields properly – Customer name is preselected, select an affected system.

     

  4. Verify that the access data is available, and the system’s connection is open.
    If not, process it correctly.

     

  5. Provide the meaningful subject and its description.
    Important! Set correct component XX-PART-DVD.

     

  6. Add attachments (if any), set the priority (follow the SAP note 67739), and contacts below.

     

  7. When everything is filled completely, click on the SUBMIT button (bottom right corner of the screen).

     

These steps are summarized in general also in the SAP note 1296527.