(DI-2308) Licensing
CrystalBridge® Monitoring has its own licensing mechanism. You need to install a valid license on the central system before you start any monitoring. CrystalBridge® Monitoring provides the following license types.
In this section:
License type | Total count of monitored systems | Total count of monitored production systems | Validity |
|---|---|---|---|
Community edition | 2 / per customer | 1 / per customer | 1 year |
Enterprise edition | 999 | Based on the contract deal | 1 year |
Premium edition | Based on the contract deal | Based on the contract deal | Based on the contract dea |
To request a new CrystalBridge® Monitoring license, you need to send a request to an email address product_support@snpgroup.com or to your associated consultant with the following details:
Customer ID - CrystalBridge® Monitoring Customer ID.
If you have already generated a customer ID on any other central system, you might find this ID when you Display installed license.
If you didn’t request any license before, the new CrystalBridge® Monitoring Customer ID will be generated
Customer Name - Company name for better identification.
System ID - System ID of your central system (three characters ID) from which you want to monitor another system(s).
If you want to use more central systems, you have to request a new license for each system separately
License Type - One of the above-mentioned License types (Enterprise and Premium editions depend on your contract deal).
Total count of monitored systems - Number of all SAP systems to be monitored (central + all satellite SAP systems)
Count of monitored production systems - Number of all SAP systems marked as production. This number can not be higher than the Total count of monitored systems.
License validity date - Date until the license is valid. When this date is exceeded, the license is marked as expired.
If you want to extend the existing or expired license, you need to request a new license with all the above-mentioned details. You might find more details about the installation procedure in the chapter Install license.