(GLUE-1812) Q: What support SLA and time availability do you provide?

We provide classical software support through the SAP service infrastructure (SAP OSS “service backbone”). This allows Datavard’s support team to access customer systems when needed and when Datavard customers open a message on the Datavard component XX-PART-DVD in the SAP service infrastructure and the customer provides an open service connection with a user & password in the “save area” in SAP’s OSS. Datavard support comes in two forms: standard support, and premium support (which includes 24x7).