We provide classical software support through the SAP service infrastructure (SAP OSS “service backbone”). This allows Datavard’s support team to access customer systems when needed and when Datavard customers open a message on the Datavard component XX-PART-DVD in the SAP service infrastructure and the customer provides an open service connection with a user & password in the “save area” in SAP’s OSS. Datavard support comes in two forms: standard support, and premium support (which includes 24x7).