The procedure of how to connect to Analytics and how to add an SSL certificate to servers is described in the following documentation: https://docs.appdynamics.com/display/SAP/SSL+Certificatesonline documentation.
1. Errors occurring
Failed to connect to Event analytics account
HTTP server responded with status code 500
HTTP response ended with error: HTTP communication failed ICM_HTTP_SSL_PEER_CERT_UNTRUSTED
Message No. /DVD/APPD_HTTP_MSG014
SSL Peer Certificate Untrusted
HTTP response ended with an error: HTTP communication failed
Message No. /DVD/APPD_HTTP_MSG013
SSL Peer Certificate Untrusted
Message No. /DVD/APPD_HTTP_MSG016
2. How to solve this issue
The ticket needs to be forwarded to the Controller Team.